Understanding Our Net Promoter Score (NPS) of 90
Net Promoter Score (NPS) is a widely recognized metric that measures customer loyalty and satisfaction. It's based on a single question: "How likely are you to recommend our company to a friend or colleague?"
How NPS Works:
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Customers rate their likelihood to recommend on a scale of 0-10.
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Scores of 9-10 are Promoters: loyal enthusiasts who fuel growth.
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Scores of 7-8 are Passives: satisfied but unenthusiastic customers.
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Scores of 0-6 are Detractors: unhappy customers who may impede growth
What Our Score of 90 Means:
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NPS ranges from -100 to +100.
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Any score above 0 is considered good.
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A score above 50 is excellent.
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Our score of 90 is exceptional and rare across industries.
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This outstanding score reflects our commitment to providing top-notch service and exceeding our clients' expectations. It means that the vast majority of our customers are not just satisfied, but are enthusiastic advocates for our agency.
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We're proud of this achievement and committed to maintaining this high standard of service for all our clients.